Privacy Policy

This policy explains what Zero Wait Labs (“we”) keeps about you, why, and what you can ask us to do. We try to keep as little as we can.

1. When you buy from a machine

Buying from a Q0 doesn’t need an account, a name or a phone number. For each order we keep:

• the items, the amount and the time;
• which machine it was (its plate);
• the payment and refund references and status sent to us by Cashfree Payments.

We use these to drop your items, issue refunds, answer complaints, keep stock and keep our accounts as the law requires.

2. Payments

You pay through your own UPI app, and the payment is processed by Cashfree Payments. We never see or store your UPI PIN or bank login. Cashfree and your bank handle your payment details under their own privacy policies. The payment references we receive may include details such as your UPI ID that Cashfree shares with merchants.

3. When you message us

If you contact us on WhatsApp, by phone or by email, we receive your number or email address and whatever you write, for example a plate, an order code or details about a place you’d like to host a Q0. We use it only to reply and to deal with your request.

4. This website

• It sets no cookies.
• It has no analytics, ads or tracking.
• It has no forms. Contact links open WhatsApp, your phone or your email app with a message you can edit before sending.
• The company hosting the website may keep standard server logs (such as IP address and pages requested) for security and to keep it running.

5. Who we share with

We don’t sell your data. We share it only with the services we need to run: Cashfree Payments for payments and refunds, our cloud database and website hosts, and WhatsApp or email providers when you message us. We share it with authorities when the law requires.

6. How long we keep it

Order and payment records are kept as long as Indian tax and accounting law requires. Messages are kept as long as needed to deal with your request.

7. Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete what we don’t have to keep by law. Write to our grievance contact below.

8. Grievance contact

• Phone and WhatsApp: +91 73568 00314 (WhatsApp)
• Email: hello@zerowaitlabs.com

We acknowledge complaints within 48 hours and resolve them within one month.

9. Changes

We may update this policy. The date at the top shows when it last changed.